Delivery and Returns
UK Delivery
We offer a range of flexible delivery options for addresses within the UK
| UK | CUSTOMER COST | TIMESCALES |
|---|---|---|
| Standard Delivery | £6.50 | 1-3 working days |
| Next Day Delivery | £9.80 | Next day when ordered before 1pm Monday -Thursday |
| Saturday Delivery | £15.00 | Sat when ordered before 1pm Friday |
| Northern Ireland Delivery | £10.00 | 2-7 days |
Our Next Day and Saturday delivery is delivered by Parcelforce or DPD and our Standard delivery service is delivered by Parcelforce or DPD.
All orders require a signature on arrival, if you are not available at time of delivery our couriers will attempt to leave your parcel with a neighbour or will return the parcel to the depot for re-delivery. You will receive an email or text message prior to your delivery indicating it’s scheduled time and day of delivery. It will provide you with the option to make various changes to suit you.
International Delivery
| EUROPE | CUSTOMER COST | TIMESCALES | EUROPE – ZONES |
|---|---|---|---|
| Ireland | £15 | 2-7 days | Ireland |
| Channel Islands | £9 | 2-3 days |
Channel Islands
|
| Europe – Zone 1 | £20 | 2-7 days |
Belgium, France, Germany, Luxembourg, Monaco, Netherlands, Italy, Portugal, Spain
|
| Europe – Zone 2 | £20 | 2-7 days | Austria, Cyprus, Denmark, Finland, Greece, Poland, Sweden |
| Europe – Zone 3 | £25 | 2-7 days |
Bulgaria, Czech Republic, Estonia, Hungary, Latvia, Lithuania, Romania, Slovakia, Slovenia, Andorra, Lichtenstein, Norway, San Marino, Switzerland |
| WORLDWIDE | CUSTOMER COST | TIMESCALES | COUNTRIES |
|---|---|---|---|
| USA | £40.00 | up to 7 Working Days | USA |
| Australia | £40.00 | up to 7 Working Days | Australia |
| Rest Of The World | £40.00 | up to 7 Working Days | All other countries excluding those specified above |
EU/Brexit Delivery Information
The UK exited the European Union on 1st January 2021. While the transition period is in process there may be delays to your deliveries. We ship all our orders from the UK and are trying our best to get our orders out on time and as efficiently as possible.
Order Dispatch
As a consequence of Brexit we are noticing a high volume of delays with couriers processing international orders. When we dispatch your order you will receive a shipping notification with the relevant tracking information linked to the carrier website. We ask that you keep an eye on this tracking number and if there are any issues please do contact us here.
Customs & Duties
From 1st January 2021 all orders will be subject to import duties. Love Molly will not be liable for these duties and you are required to settle these duty charges with the couriers via their website. We predominantly use DPD for all EU shipments and in some cases, Royal Mail which follows on to your local national postal service. In this transitional process please keep up to date with the tracking information provided as the courier companies will require you to process payment for any duties via their site before releasing goods from their depots. Love Molly will not be responsible from any charges that are incurred as a consequence of the receiver not paying these charges promptly.
EU Returns
If you are processing a return from any EU or associated countries you must email us at [email protected] pri
Taxes & Duties
Any customs or import duties are charged once a parcel reaches the destination country. Any additional charges must be paid by the recipient of the parcel. Unfortunately, we do not have any control over these charges and advise you contact your local customs office for current charges before placing the order.
Returns / Exchange Policy
Our Guarantee – Love Molly Limited strives to ensure you are satisfied. We want you to love what you’ve ordered. If something isn’t right, let us know. We’ll give you a full refund or send you another colour or different style where available (subject to our Return Conditions*). Email us your questions at [email protected] and we will reply promptly.
Returns by Mail
Please enclose your receipt and merchandise within 7 days of receipt of the goods. Goods must be returned in the original packaging to ensure that there is no damage to the garments in transit.
Once we have received the email we will confirm the return address:
Send the goods back to us registered post. Please allow two weeks from the day you return your package for your account to be credited. Customers will be responsible for shipping and handling charges.
Return/Exchange Conditions*
Please email [email protected] if you wish to return your item within the return time frame.
All returned items must be sent back with no signs of wear or damage. If we feel that the garment has been worn or damaged we will not accept the return and it will be sent back to the customer.
Receiving a Refund
Refunds will be credited back to the card on which the transaction was made. We will process this transactions once goods are received by Love Molly Limited (postal address above) and we are satisfied that the garment/s are in acceptable condition as stated in the Return/Exchange conditions. Please note that refund transactions may take up to 2-weeks to appear on your credit card.
Late Returns
Items should be returned within 7 days of the date of receipt. Returns outside this timeframe may be accepted at the discretion of Love Molly Limited and may only be refunded as a credit note.
Faulty Goods
Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty. If you would like to exchange a faulty item, please be aware that we can only replace it for the same product in the same size, subject to availability. Where possible, we will offer to repair faulty items.
PLEASE NOTE all sale items are final sale and only returnable if faulty.